Clinical Library: Redesigning an enterprise knowledge repository

Submitted by maureen on Wed, 09/30/2009 - 01:15
in
  • Kaiser Permanente logo
  • Clinical Library Taxonomy Algorithm
  • Clinical Library Information Model
Client: 
Kaiser Permanente
Role: 
Project Management and Usability Intern
Methods: 
Business Objectives, User Requirements, Content Analysis, Information Architecture, Usability Testing
Summary: 
Internal project manager for the usability analysis and redesign of the Clinical Library, Kaiser Permanente’s prime knowledge repository for clinical information.

For over 3 years Kaiser Permanente's Care Management Institute has worked with user interface consultancy Aaron Marcus and Associates (AM+A) to redesign the Clinical Library so that it better fits the needs and workflow of time pressed clinicians. As the internal project manager I gave AM+A feedback on their designs and facilitated discussions of the designs with physician stakeholders from Kaiser’s 6 regions. While AM+A worked on UI elements of the redesign I focused on the information architecture of the site. I analyzed search statistics, WebTrends and, using an application built by the internal IT department, had each region sort all the documents in their collection. Using the sort data I completed a comprehensive content analysis, testing the proposed faceted navigation for the site. For user testing I defined the characteristics of users to be tested and number that needed to be tested, scheduled participants, wrote user test questions and reviewed final user testing script and mockups.

Results: 
The detailed content analysis I conducted resulted in a site taxonomy that better fit the information seeking behavior of clinicians. The faceted navigation user interface was dramatically simplified due to elimination of unnecessary filters. Problems I identified in this analysis were later verified through user testing.
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